Benchmarking consultants-between Sentra Corporate and extenal consultants we will see four groups before July. So far we have seen two. I am so THANKFUL for what I have learned on AARC Benchmark committee. We "normalized" 7 FTEs due Lab draws, Stat Lab coverage, EKGs, and RN IT FTE. This made a big difference for 115 FTEs.
Healthgrades ER Clinical Excellence Award-Staff are showing pride! We made a big deal of the 2012 award, I realized they won same award in 2010-2011. We are pushing Senior Leadership Team to get past awards. Staff want to display them in ER Lobby.
Lynx Coding-VP/CIO asked me what I knew about Lynx I said it is sauage usually made from pig. Well, that was wrong answer! It is a coding program to improve payment and assure the compliance officer (not me) stays out of Jail. We had business office, HIM, ER coders, and accounting working together. Consultant says our documentation is very good. (Are consultants medical used car sales man?)
Admission process review-ENT surgeon was upset about waiting for his patient to get to OR. We made sure all parties were part of review-Nurse Coordinator, Admitting, ER. There were 20+ admission from the ER, average wait 160-180 minutes. This case 104 minutes, 31 minutes from ENT note dictation to OR. Pretty good?
Bedtracker-just got access! Tracks evey step of dirt bed, to cleaning. No more "bed is dirty" from floor nurse or no more "we are in report" so we can not take patient. Did you know report takes place 24 x7? Ha Ha New Plan 30 minutes after bed is clean in tracker ER faxes report...cause here we come with patient.
Budget reviews-almost finished. Research Salary (fixed and non-fixed) Capital, and non-salary top to bottom. Making sure I teach one of managers all the details.
Avoiding distractions-Saying NO to non essential requests. I guess I did not realize the crazy stuff that 115 FTEs brings. This makes no sense. More FTE should mean more time with staff. What am I missing?
Emotional Tug of War-Trying to spend time in both RC and ER is becoming a challenge. Too many meetings! Meeting are where minutes are saved and hours are lost!